Refund policy

Returns

You may request a return within 45 days of your order date. To be eligible:

• The item must be unused, uninstalled, in resalable condition, and in its original packaging with the invoice.
• Electrical and electronic parts (control boards, timers, sensors, and similar) cannot be returned once installed, connected, or tried. Installation can damage these parts in ways that inspection cannot detect.
• Parts valued under $15 are not returnable unless defective.

To start a return, email us at support@homepartsplus.com. Returns sent without prior approval cannot be accepted. Once your return is approved, please ship within 15 days — return authorizations expire after that.

Fees

• A 15% restocking fee applies. We waive it completely if you order the correct replacement part from us.
• A $12 return processing fee applies, which includes a prepaid return shipping label emailed to you — nothing to pay at the counter.
• Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

Contact us within 5 days of delivery with a photo of the issue and we'll make it right, starting with a free replacement. Please keep all original packaging until the issue is resolved.

How refunds work

Once your return is received and passes inspection, your refund goes to your original payment method within 10 business days. Banks may take a few additional days to post it. If it's been more than 15 business days since approval, contact us.

Need the part sooner?

Place a new order for the correct part and your return processes independently — and remember, ordering the correct part means your restocking fee is waived.